Create a panel
Use the dashboard Tickets page or the Discord editor. A panel has buttons or a dropdown; its options describe why a member wants to open a ticket.Publish and route
Choose a publish channel, an open-ticket category, and support roles. Dashboard posts are processed by the bot and can update an existing message.Tickets are private text channels with member and staff permission overwrites. Configure the category and roles before publishing a usable panel.
Forms and access
Reusable dashboard forms support up to five short or long text questions, required answers, placeholders, and length limits. Attach a form to a panel option. Member and role blacklist entries prevent opening tickets.Staff workflow
Claim tickets, add or remove participants, close or reopen channels, and generate transcripts. Saved replies can be sent from the dashboard or with ticket reply.Lifecycle settings
Configure per-member limits, pinned controls, claiming, channel names and padding, overflow and closed categories, deletion delays, and event logs. Zero seconds in the dashboard retains a closed channel. Activity history begins after event tracking is deployed.Command reference
Examples use the default comma prefix. Required inputs use angle brackets; optional inputs use square brackets. Each command notes whether it is also registered in Discord’s slash menu.,ticket
,ticket
Configure and manage tickets.Aliases:
,tickets, ,tix.This command is also registered in Discord’s slash menu. Select the command there to fill in named inputs.
ticket configure
Open the interactive ticket editor.Prefix syntax
ticket send
Send a saved panel.Prefix syntax
ticket list
List ticket panels.Prefix syntax
ticket add
Add a user to this ticket.Prefix syntax
ticket remove
Remove a user from this ticket.Prefix syntax
ticket claim
Claim this ticket.Prefix syntax
ticket close
Close this ticket.Prefix syntax
ticket reopen
Reopen this ticket.Prefix syntax
ticket delete
Delete this ticket channel.Prefix syntax
ticket transcript
Generate a transcript.Prefix syntax
ticket reply
Send a saved reply in this ticket.Prefix syntax
ticket info
View ticket information.Prefix syntax
,ticket-create
,ticket-create
Open the live ticket-panel editor.Aliases:
,ticketpanel, ,tickets-create.This command is also registered in Discord’s slash menu. Select the command there to fill in named inputs.
ticket-create
Open the live ticket-panel editor.Prefix syntax